If others have experiences with ComplianceDepot.com, I'd be curious to hear how you managed to solve the issue. Last year, I posted on The Worlds Largest Insurance Community: Insurance Forums about my experience with ComplianceDepot.com, owned by RealPage.com. This year, it's happening again. I posted this information on Insurance Forums.com, but somehow it was deleted. Both this years post about Compliance Depot, and last year, gone!
So here it goes... this will be a Diary of facts about being out of compliance with ComplianceDepot.com. If you have had similar experiences with Compliance Depot, or any Certificate Compliance Company, please contact me, send me the details.
Current situation is our insured is being told they have a lapsed policy, and we've already provided updated certificate 3 times to ComplianceDepot. We're going to document what happens with ComplianceDepot.com here.
12/5/2019 We received email from ComplianceDepot and client indicating policy was expiring on 1/3/2020 and they need updated certificate.
12/20/2019 Policy renewed, issued renewal certificates. Prepared as instructed by ComplianceDepot email, with Vendor # in both comments section of certificate, and also in subject line of email. Emailed to documents@compliancedepot.com, as instructed in their email. No acknowledgement, confirmation, reply or rejection was received back from them.
12/23/2019 We received email from ComplianceDepot and client indicating policy was expiring on 1/3/2020 and they need updated certificate.
12/23/2019 We re-emailed same certificates from 12/20/2019. No acknowledgement, confirmation or reply received from Compliance Depot.
1/7/2020 Insured is being told by their client they are not in compliance and have lapsed insurance. We re-emailed same certificates from 12/20/2019. Also attempted to fax. Fax number listed in ComplianceDepot's email is incorrect. Found correct fax #, also faxed. No acknowledgement, confirmation or reply received from Compliance Depot.